FAQs

Our items are made to order and hand-assembled - most orders are delivered 4-5 business days from the date of purchase.

Tracking details will be emailed to you once your order has shipped.  Most orders are shipped within 3 business days. 

Normally we add gloss to every canvas order. We will only not add gloss if you let us know.

We do have matte canvas special for those kinds of prints. But please let us know before you place the order, because we normally add gloss to all of our canvas print orders.

Yes, but we have to know if the order was a custom print or one of our normal prints.

Normal prints aren't a problem, but custom prints we will need the original image file from you again.

We delete images shared with us by our clients after the order is complete for their privacy.

No, we try to ensure the privacy of our clients by deleting their personal images upon completion of the order.

If the image is one that we retouched, we may retain a copy. We may send it to you along with the print so as to avoid a situation where you may need the file again.

However, should you need an image that we retouched but no longer have, you will have to provide the image to us and we will have to retouch it once again because we primarily do not hold on to client images.

Once the order passes from our hands to the shipping service (normally UPS), we are not responsible for whether or not the print makes it to you.

Please refer to your tracking number, if you have lost it then contact us.

If something seems to go wrong, first contact the shipping servicer and provide your tracking number. If you need more help then please contact us and we will see what we can do on our end. But we cannot gaurentee that we will be able to fix the issue, because it lies with the servicer, not us the printer.